Taurus Product Review Pt II

This is the second in a three part series on Taurus firearms and their customer service from CCRA/GSL* (whose website is in the process of being redone). Part one his here.

Taurus Service Guarantee:
Don’t believe everything they tell you
by John Boch

I called Taurus on February 16th and spoke with Mike at extension
259. I explained to him that I picked up a pair of old, imported
surplus Model 82s as loaner guns for NRA Personal Protection
courses I teach with some friends, and that the guns purchased
were rough: with cylinders that were binding, spitting lead and
showing a fair amount of forward and backward play. I asked him
if they would honor their blanket, lifetime warranty even though
these revolvers were not bought new and were Century Arms
imports.

“Sure! We’d love to,” he said. “Just send them down and we’ll
take good care of you.”

$94 and change later, the guns were on the way via FedEx. I was
excited that rough specimens might be turned into serviceable
loaner guns. They wouldn’t be sexy, but they would work.

Five days later, they arrived back with zero paperwork. I
inspected the guns and as far as I could tell there was nothing
done. Sure enough, some friends noticed the label on the end of
the boxes that said “non-Taurus” and was circled.

I called Mike back the next day, seeking clarification on his
cheerful encouragement to send the guns to Taurus for repair only
for someone there to send them back to me untouched.

I’m *still* waiting for a return call after leaving a detailed
message.

Tomorrow I will have an article on a GSL member's experience w/ a new Taurus PT-100AF semi-auto.

*Reprinted w/ permission