This is the third in a three part series on Taurus firearms and their customer service from CCRA/GSL* (whose website is in the process of being redone). Part one is here and two here.
Product Review: Taurus PT-100AF by Charles J. Matul (Guns Save Life/GunNews Magazine) - On the advice of a so-called gun expert, I purchased a new Taurus Model 109AF .40-caliber semi-auto. The expert claimed this gun was a lot better than the Beretta 92-series guns. After repeated firing of this pistol, I found it to be the worst pistol I've ever owned, and I'll tell you why: Even using a gun rest, I had holes all over the paper and most were 18-27" below the point of aim. This was only at 16 yards! I would rate this gun an F-minus for accuracy. Seeing a need for adjustment, I called Taurus and their service representative said it was probably the shooter plus he stated this pistol needs to have about 500 rounds fired through it to break it in. I disagreed with both statements. So, I finally sent it in and waited well over a month for its return. Upon receipt, I returned to the range and found little, if any change. They also thoughtfully included a test target with my returned PT109AF. The only problem was the holes were from a .22 caliber handgun, and the target was noted as such. I sent a letter and made several phone calls to Taurus seeking clarification. I never received a response. Lifetime warranty from Taurus? What a joke.